Medication support in Berlin: sorting the box and giving the dose at home

We prepare your medicines and give them at fixed times in your own flat – following the current medication plan from your doctor. That includes insulin injections, blood sugar readings and eye drops. The basis is a doctor's prescription (Verordnung) under § 37 SGB V.

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Medicines only work when they are dosed correctly and taken on time. Our qualified nurses sort the prescribed preparations according to the current medication plan – into a weekly pill box, or from the blister pack made up by your pharmacy. At each visit we check that the dose has actually been taken and record it in the care documentation. Fixed times matter: some active substances need a gap before or after a meal, others have to be given morning and evening in the same rhythm.

Besides tablets and drops we take on the applications that need a practised hand. These include subcutaneous insulin injections following the doctor's regime, the blood sugar reading before the injection, and eye drops and eye ointments after an operation or for glaucoma. Unusual readings, side effects or a refused dose are reported to your GP practice (Hausarztpraxis). If the practice changes a dosage, we update the plan and set the box up again.

Forgetfulness and early dementia make taking medication unsafe: tablets get taken twice or missed altogether. A regular visit at a set time takes that worry off relatives' shoulders. Behind the care stands Sonnenstrahlen Pflege UG (haftungsbeschränkt), with a supply contract (Versorgungsvertrag) under SGB XI and approval for home nursing care under SGB V. Three offices share the area: Sickingenstr. 52 (Moabit) as the head office, Heilbronner Str. 1 (Halensee) and Theodor-Heuss-Platz 1 (Westend). We explain dosage, timing and possible side effects in German, English or Russian – and, if you wish, to relatives over the phone.

What we take on around your medication

Sorting the weekly pill box

Following the valid medication plan, a qualified nurse sorts the preparations into the weekly box; alternatively we manage the blister pack from your pharmacy.

The dose at a fixed time

Morning, midday, evening or at night: we hand the dose over, wait until it has been taken and then enter it in the documentation.

Insulin and blood sugar readings

Subcutaneous injection following the practice's regime, a reading before the dose is given, and unusual values passed on to the treating GP practice.

Drops, ointments, inhalation

Eye drops after an operation or for glaucoma, ointments, ear and nose drops, plus help with the inhaler – as many times a day as prescribed.

Our round for medication visits

A tablet due at eight is of little use at ten. To keep the times, we deliberately keep our area manageable: from Moabit and the southern part of Wedding (13353) across Charlottenburg and into the south-west, driven from our Moabit, Halensee and Wilmersdorf bases. These localities are fixed points on the rounds:

  • Moabit and Hansaviertel
  • Tiergarten
  • Wedding (13353 only)
  • Charlottenburg-Nord
  • Siemensstadt
  • Spandau
  • Westend
  • Charlottenburg
  • Halensee
  • Wilmersdorf
  • Schmargendorf, Grunewald and Dahlem
  • Schöneberg and Friedenau

Postcodes: 10551, 10553, 10555, 10557, 10559, 10585, 10587, 10589, 10623, 10625, 10627, 10629, 10707, 10709, 10711, 10713, 10717, 10719, 10777, 10779, 10787, 10789, 10825, 12159, 12161, 13353, 13597, 13599, 13627, 13629, 14050, 14052, 14053, 14055, 14057, 14059, 14193, 14195, 14197, 14199

Who pays, and the statutory co-payment

Sorting and giving medicines counts as treatment care (Behandlungspflege). Once the prescription (Verordnung) under § 37 SGB V is in place, the bill goes to your health insurer and not to you – backdated to the date of issue, provided the form reaches the insurer within the following three working days (§ 6 Abs. 6 HKP-Richtlinie). For adults, two amounts remain open. The first is tied to the day of the visit: ten per cent of what the care costs on that day, limited to the first 28 such days in a calendar year. The second is tied to the form: a one-off ten euros as soon as a new Verordnung has been issued. If you are exempt, a copy of the decision is enough for us – once, not again with every Verordnung.

Medication support does not require a care level (Pflegegrad), because it runs through the health insurance. If personal care (Grundpflege), company or help around the house are added, the long-term care insurance fund (Pflegekasse) covers those under SGB XI. There a threshold applies: care benefits in kind under § 36 SGB XI are only available from care level 2 (Pflegegrad 2) upwards; at care level 1 what remains is the monthly relief amount (Entlastungsbetrag) under § 45b SGB XI. Both can be done within the same visit; on the billing side the two areas stay separate. For people with statutory insurance we handle the billing with the health insurer (Krankenkasse) and the Pflegekasse ourselves. Anyone with a private policy receives our invoice and submits it to their own insurance company. Which part of your care runs through which payer is something we sort out at the free first appointment.

Four steps to medication on schedule

  1. A call or a message: Tell us which preparations are due and at what time of day. By phone on 030 64828209, in writing to info@sonnenstrahlen-pflege.de.
  2. A look at the medication plan: A qualified nurse comes round, goes through the plan, the pill box and your supplies, and agrees the times with you. This visit is free of charge.
  3. Getting the Verordnung: The practice enters the service, the frequency and the period on the Muster 12 form. We take the form to the insurer within the deadline – then the day it was issued is already covered.
  4. The ongoing doses: From the agreed day we set up the box, sign off every dose in writing and pass any change in the medication straight on to the practice.

From tablets to insulin

Do I have to pay anything towards sorting and giving my medicines?

The prescribed visits themselves cost you nothing; they are billed to your health insurer (Krankenkasse). What remains open is the co-payment required by § 61 SGB V; how it is made up is set out in the paragraphs on costs. A certificate of exemption cancels it. Anyone with a private policy receives an invoice from us for their own insurer.

Can you sort my medication without a Verordnung?

Not at the health insurer's expense: filling the weekly box and handing over tablets are treatment care (Behandlungspflege), and that is ordered by a doctor on the Muster 12 form; after a discharge the hospital writes the paper. That does not make care without a Verordnung forbidden – it simply cannot be billed to the insurer. We then provide it as a self-pay service, and you receive the price from us in writing beforehand. If something is missing on the form, we clear it up with the practice in advance; the end of the prescription period is in our calendar.

Do you have capacity for a new patient at the moment?

Yes, there is currently room on our rounds. We answer enquiries by phone or email within the same working day. And you do not have to wait for the insurer's approval: as a rule we can start with the doctor's Verordnung alone. If we present it to the insurer by the third working day after it was issued, the insurer covers the costs from the day of issue until it decides on the approval (§ 6 Abs. 6 HKP-Richtlinie). If a hospital gets in touch, we agree the discharge day with the ward so that no dose is missed.

How do you make sure the medicines are taken when there is dementia or forgetfulness?

We come at fixed times, keep the pill box out of reach if you wish, and stay at the visit until the medicine has actually been taken. If a dose is refused or tablets are missing from the box, we inform relatives and the GP practice the same day.

Do you even drive to my address?

Whether we can come to you regularly is decided by the postcode alone – the list is at the top of this page. Ring us with your address and it is settled in two minutes. For medication, distance matters especially, because the dose has to be given at a fixed time. The core of the area is Wilmersdorf, Halensee, Charlottenburg and Moabit, plus Westend, Charlottenburg-Nord, Siemensstadt, Spandau and Schmargendorf, and from Wedding only the 13353.

Who fetches the medicines from the pharmacy?

The doctor's practice issues the prescription, and your pharmacy dispenses it. Many pharmacies deliver to the home or put the medication together as a blister pack, which makes checking easier. When a pack is running low, we let you and the practice know early enough so that the repeat prescription is not missing at the weekend. Controlled drugs are subject to special rules and are documented separately.

Arrange a medication visit

Phone 030 64828209 or info@sonnenstrahlen-pflege.de. Have the current medication plan and, if you have one, the Verordnung to hand – then we can judge on the phone what is possible. We come back to you within the same working day; the introductory visit to your flat is not charged.

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What you can rely on

  • Licensed care provider: Care provision contract under § 72 SGB XI and approval for home nursing care under § 37 SGB V; listed in the Berlin state register of care providers.
  • Billed directly with your insurer: with all statutory health and nursing care insurers; privately insured clients receive an invoice for their insurer.
  • Accepting new patients: we respond the same working day.
  • We work with hospitals: we take over directly from hospital discharge management, coordinated with clinic, GP practice and insurer.
  • Three offices in Berlin: Sickingenstr. 52 (Moabit), Heilbronner Str. 1 (Halensee), Theodor-Heuss-Platz 1 (Westend).
  • German · English · Russian: care and consultation in your language.

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